Privacy Policy

Last updated: 22 September 2026

Exotic Firewood Australia (info@exoticfirewoodaustralia.com) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights.

Information We Collect

• Contact details (name, email, phone), delivery address, order details, payment information (processed securely via WooCommerce/payment gateway — we do not store card numbers).
• Website usage via cookies and analytics to improve experience.

How We Use Information

• To process and deliver orders, communicate about orders, and provide customer support.
• To send order confirmations and delivery updates to info@exoticfirewoodaustralia.com and to you.
• To improve our website and comply with legal obligations.

Sharing

We share data only with service providers necessary to run our business: payment processors, courier/delivery partners, email services, and IT hosting. We do not sell your data.

Cookies

We use essential cookies for cart/checkout and optional analytics cookies. You can manage cookies in your browser.

Your Rights

You may request access, correction or deletion of your personal data by emailing info@exoticfirewoodaustralia.com.

Contact

Email: info@exoticfirewoodaustralia.com