Terms & Conditions
By ordering from Exotic Firewood Australia (info@exoticfirewoodaustralia.com) you agree to these terms.
Orders & Pricing
- Prices are in Australian Dollars and include GST. Delivery/courier charges are additional and calculated at checkout by suburb/postcode.
- Bulk firewood is sold by weight (tonne) with loader scales. Cubic metre is approximate only.
- We reserve the right to correct pricing errors and to refuse orders.
Payment
Bank Transfer / PayID is our only payment option. All orders must be paid in full before dispatch. After placing your order, contact us on WhatsApp +61 488 896 362 or email info@exoticfirewoodaustralia.com for our bank transfer or PayID details. Your order will be dispatched once payment is confirmed.
Delivery
Delivery times are estimates (Perth bulk 1–3 days normally, 2–5 days peak). Access must be safe; driver discretion for tipping location. If Auto Tipper is required for narrow access (≈1.9m wide), it must be requested at ordering.
Returns & Cancellations
Due to the nature of firewood (bulky natural product), change-of-mind returns are not accepted once tipped. If product is faulty or short-delivered, contact us promptly with photos/order number for resolution.
Governing Law
These terms are governed by the laws of Western Australia, Australia.